User-focused Service: Smarter London Strategy

As part of the Smarter London Strategy, the 33 local authorities are working together to create more user-designed services. This mission is a way to create Smart City that is in tune with what the citizen need. To support this, London also developed new approaches that ensure digital inclusion, so that everyone can access the public services online. London continuously renews its civic platform online that improve the way citizens, communities and authorities engage and communicate issues around the city. Civic Innovation Challenge was also launched to push collaboration between start-ups, leading corporates, and public organisation in creating mission-led programs and initiatives. In addition, London supports new talents in tech by promoting more diversity in this sector, with programs held to inspire and train younger women in tech. 

Reference:

Mayor of London. (2018). Mayor’s transport strategy 2018. Retrieved from Mayor of London.

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