City of Tangerang Case

Social media can be a powerful tool for city government to communicate with the public. City of Tangerang has built an app that not only provide information for citizens on the city’s program and services, but also built-in citizen reporting platform. With the integrated system reports from any social media platform could then be followed up as soon as possible torelated city agency. The integration to a single system also had forced the city agencies that are used to working in silo.

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